OKM Worldwide Support

With our ever growing mission to provide the absolute best state of the art support, we offer "White Glove Service". This premier service is where we will come to you and provide you with Worldwide ON-SITE Training covering the functions of the OKM detector as well as the Visualizer 3D software. We have lowered the price for existing and new customers, you now have the option of buying a complete Worldwide ON-SITE Training package for your existing unit or receiving Worldwide ON-SITE Training with your new OKM detector. Please ask your dealer for more details. As always, support requests for scan modes, operation of the OKM metal detectors and software analysis for the Future Series and Visualizer 3D via E-Mail remain without costs.

Support & Maintenance

OKM offers one of the highest levels of customer aftercare support. We have specialist waiting to assist you with any questions regarding your equipment, use and operation. Click here to access our chat page.

• Software Updates as they become available.
• Hardware notifications for upgrades.
• Tips and Tricks Newsletter.
• Customer Service Specialist for assistance
• Direct E-Mail Support, Personalized Assistance and Training.
• E-Mail your scans that you need assistance with and we will assist you in the analysis and understanding of the data.

Are you having a problem understanding a scan? If so, please send the unfiltered Visualizer 3D file (*.v3d) directly to our factory representative fcasser@okm-gmbh.de and he will get it analyzed. You will receive the results of your measurement and any other tips that may help with future scans. Customer service is one of our main goals and we are driven to satisfy.

When sending scan data, please be fairly descriptive of the scans. For example, length, width, soil and terrain of your scan area. Also send a minimum of three scans with the same starting and stopping point. The first two should be identical whereas the third scan should be from the side (rotated 90°).

Please check out our video collection page which is always growing. OKM Video Training

Click here for Training Videos

On Site Training

OKM will gladly arrange for a field representative to come to you and give you personalized training. Please call +49 3447 891260 or E-Mail info@okm-gmbh.de to speak with a representative who can set this up for you. Along with the on site training comes of course the personalized attention that every customer receives.

Software Updates

A new Visualizer 3D update is available. The Windows 64 Bit USB Drivers are available for download. Please click here to go to the download page.

User Manuals

All of the product user manuals are available for download. Click here to go to our User Manual Download page.